Cancellation Policy

Effective Date: August 2026 · Last Updated: August 2026

We understand that schedules change. We ask that clients give as much notice as possible when cancelling or rescheduling a session.

Notice period

24 hours’ notice is required for all cancellations and rescheduling requests. Sessions cancelled or rescheduled with less than 24 hours’ notice are charged at 50% of the session fee.

Late arrivals

Sessions begin at the scheduled time. If you arrive late, your session will end at the originally scheduled time and the full session fee applies.

How to cancel or reschedule

Email admin@speechhappens.com, or use the link in your booking confirmation email.

Session and package validity

All sessions and packages are valid for one year from the date of purchase. Sessions not used within that period are forfeited.

Payment

Payment for coaching services is due at the time of service. We accept payment via Zelle and credit card. A 3% processing fee applies to credit card payments. A valid credit card is kept on file securely with our payment processor. Speech Happens does not store your card details.

A 10% discount is available for active military personnel, first responders, and teachers with valid identification, applied at the time of payment on presentation of qualifying ID.

Corporate training and SLP mentorship

Corporate team training and SLP mentorship programs are custom-scoped and custom-priced. Cancellation terms for these programs are set out in the custom program agreement provided before the program begins. Where that agreement conflicts with this policy, the program agreement governs.

Questions

If you have any questions about this policy, please contact admin@speechhappens.com.